Refund policy

Returns

Every Saix Apparel item is made to order. Production only starts once your order is placed and paid for, which means we are unable to accept returns or exchanges for change of mind, incorrect size selection, or any similar reason.

Please check your size using our size guide and confirm your order details before checking out.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or is not the item you ordered, please email us at saixclothing@gmail.com within 7 days of delivery. Include your order number and clear photos of the item and packaging.

Once we have reviewed your claim, we will arrange a replacement at no cost to you. Where a replacement is not possible, we will refund you instead. If we need the item sent back, we will arrange collection free of charge within South Africa.

Refunds (if applicable)

If your claim is approved and a refund is due, we will notify you by email. The refund will be paid back to your original payment method and may take 3–14 working days to reflect, depending on your bank.

Late or missing refunds (if applicable)

If your refund has not reflected after 14 working days, first check with your bank, as processing times vary. If it still hasn't come through, email us at saixclothing@gmail.com and we will look into it and let you know what's happening.

Cancellations

You can cancel your order within 24 hours of purchase, before production begins, for a full refund. Once production has started, orders cannot be cancelled.